Video Transcript

Welcome to ZEF Energy’s overview of our charger management portal ZEFNET. This portal allows account holders to view charging activity, adjust charger settings, and run usage reports on all chargers owned by your organization. In this video, we’ll look at the process of setting up your ZEF chargers, and the different features and applications supported by ZEFNET.

00:28

Onboarding/Training [off-screen/general]

As soon as your chargers ship from our factory, their digital profile will be loaded into your dedicated account in the charger management portal ZEFNET. You’ll be contacted to schedule a training session for your team - normally this would occur on or around the date that your chargers are installed and energized. Once configuration and training are completed, your chargers will be ready for use and your team should be fully familiar with ZEFNET’s features. At any point, you can contact ZEF Support for assistance to change your charger settings.

1:01

ZEFNET Connect/Service Ticket Request Feature/Service Process [devices]

Within ZEFNET, you can view a filterable list of all chargers, including live information on the status and the configuration of each plug.

With ZEFNET Connect, organizations can share visibility of any of their plugs with other partner organizations and shareholders (provided that they also have a ZEFNET portal account).

You can get in touch directly with ZEF Support for any questions or concerns you have about any of your chargers by clicking the support ticket icon to the right of the plug, outlining your concerns, and submitting a ticket. Responses from our Support team will be surfaced here in a case history log, as well as sent to the ticket requester’s email. This allows for instantaneous communication and updates regarding service issues, which streamlines the Support and Service process.

ZEFNET surfaces your charging data in a way that is intuitive and easily exportable, through the exportable metrics in the portal dashboard, as well as via Charging Session reports surfaced in the Reporting module. Each plug has its own Device Detail page, which contains a wealth of information, including plug activity, basic attributes, cellular comms, a meter reading, and more.

2:19

Power Sharing/Dynamic Charging [allocation]

ZEFNET allows for your chargers to be set up to permit special configurations such as power sharing and dynamic charging. Up to four chargers can be configured to share a single breaker, maximizing the number of plugs that can possibly be installed within existing infrastructure, and future proofing site projects by allowing for additional plugs to be added as demand rises. If a car plugs into a charger that shares a breaker with another charger, that car will get 100% of the power output. If another car plugs in at the same time, power will be divided 50/50 between the two vehicles. This type of power sharing can also be done at the panel level.

ZEFNET can also ingest information from external feeds, such as CT meters and solar arrays. Using our ‘CONTROLS’ module, the output of a group of chargers can be tied to the available energy from an external source, ensuring that charger output never exceeds the available energy capacity. The CONTROLs module can also ensure that the output of a group of chargers never exceeds a certain pre-defined power threshold, or that service is interrupted altogether during a pre-programmed repeating schedule.

3:31

Point-of-Sale Options & Billing Profiles [billing]

ZEFNET can accommodate various ways of collecting fees from drivers who use your chargers. A billing profile consists of one or more ‘costs’, which can be set up to charge based on the duration of a charging session or based on the kWh provided, or simply an up front cost (or any combination thereof). Each cost can be set up to vary, either based on the duration of charging, or based on the time of day, meaning that you can set up a ‘dwell time fee’ that kicks in after a session has exceeded a certain duration, or you can have your rate mirror your local utility's demand/rate schedules to keep operating costs low. Once a billing profile is applied to a charger, drivers can pay to charge either via mobile app ZEFNET Charge, any of our many partner apps, or via Credit Card (where available).

4:23

Access & Driver Grouping [access]

ZEFNET also has a variety of configuration options regarding access to chargers that can accommodate public chargers, fleets, employee or multi-unit housing, commercial charging, or a combination of the above. For instance, a ‘Public’ access pool allows any member of the public to access your charger via ZEFNET charge. A ‘Private’ access pool,which restricts usage to pre-defined members who are identified either by their mobile account or through an RFID card would cater toward a fleet operation, multi-unit housing, or workplace charging. In the advanced ‘Restricted’ access pool, access can be provided to those that can supply a pre-generated PIN code; this may be specifically useful for hotels and other organizations that wish to accommodate guests in addition to their member base.

Additionally, chargers may be set up with ‘driver grouping’ via the access module, in which the public may pay the billing rate, while members can pay for free.